 Description: Global companies have spent over $25 billion on enterprise applications to improve employee productivity. However, employees spend increasing amounts of time away from their desks, and when they're mobile, the benefits derived from these investments are lost. This phenomenon of mobile employees and desk-bound tools causes a "problem resolution" gap. In service management contexts, this gap causes missed service expectations, poor response times, endless backlogs, expense "leaks," and dissatisfied customers. Since IT applications are growing and becoming increasingly complex, this gap is widening and its impact on business performance is increasing.
MOBILE WORKFLOW MANAGEMENT
Aeroprise eliminates the "problem resolution gap" that exists between deskbound applications and mobile employees. Here’s how: enabling employees to define what they need when mobile empowers them to control their own mobile experience. In the words of one Aeroprise administrator: "before Aeroprise, I could only ever satisfy 40% of my users’ needs. Now, that number is up to 80 or 90% because Aeroprise helps them all become power users without any additional effort from me." A second key element is that no programming is required for installation or maintenance. Aeroprise is installable by customers, eliminating the need for consulting services and resulting in a lower total cost of ownership. The products also provide features to ensure end to end secure connectivity and introduces "VPN-Level" security enabling seamless two-way mobile connectivity.
To date, the wireless industry has been plagued by over-emphasis on devices, networks, and access to data. Aeroprise introduces a paradigm shift by focusing completely on providing solutions to acute business problems and by providing useful and usable productivity tools that drive adoption and frequent use.
Solution Name: Aeroprise Mobile Gateway / Mobile Workflow Management
Solution Description:
The Aeroprise Mobile Gateway is used to mobilize IT Service Management applications such as Remedy (a BMC solution) and Heat (a FrontRange solution). Service technicians can update existing tickets or submit new tickets; scan assets to pull up asset records for updating or moving assets and receive specific and timely notifications. Managers can easily build reports of unique and specific metrics to be viewed on their BlackBerry® handheld. No programming or systems integration is required! Typical installations take about an hour. Best of all, by leveraging the Mobile Data Service feature of the BlackBerry Enterprise Server™, keeping corporate data secure has never been easier.
|
Visit Aeroprise Inc. `s Website
Refer
Write a Review!
Report This Link
5 (out of 5)
